About Your Cubmail

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So we’ve gotten approximately 700 emails over the course of the last half-day or so relating to what you’re all calling The Cubmail Outrage. So, let’s see what’s happening here shall we?

UPDATE 4:34 PM: There’s a new message on the CUIT website.  Full text after the jump, but the essence is “most mailboxes working, some still aren’t.”

According to Mathilda McGee-Tubb, a Communication Specialist at Student and Administrative Services who also contacted Bwog about The Cubmail Outrage:

“On December 9, one of our email servers suffered significant hardware failure.  Approximately 5% of Columbia email users may have problems accessing their email.  No mail has been lost, but visible symptoms include an empty inbox and no access to email folders. 

Affected users can access temporary mailboxes to send and receive new email effective 11:00 a.m. today.  From Cubmail, select “Open Folder,” “Public Folders,” then “Private.” Within “Private,” there will be a mailbox with your username.  […]

We are projecting full resolution and access to all email by tomorrow morning.  We apologize for this inconvenience and regret the impact of this outage for our affected customers.”

Still, you, the Affected Cubmail Users, are outraged. According to one tipster, CUIT has received around 130 calls about the downtime. And the problem is affecting the faculty too: History Department administrator/frequent emailer Eleanor Kaye is without Cubmail, so an email was sent around to the History Department announcing her lack of email. Other students have emailed Bwog using comically outdated AOL email addresses, bemoaning their lack of

New message on the CUIT website posted at 3:09

Access to most customers’ mailboxes has been restored. Mailboxes can be accessed via Cubmail and Mail clients such as Outlook and Thunderbird as well.


Please note the following:

Some mailboxes are still not available.  This means ONLY that the mail server software can’t see those mailboxes yet.  We are still restoring mailboxes, and more will appear as we continue to work.

For some users the inbox is not available yet. New mail is still being delivered to Public Folders.private.<username> where <username> is each user’s name.

Customers should avoid creating new mail folders or move messages until  the recovery is completed.

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  1. I don't understand?  

    Why doesn't everyone just get their cubmail forwarded to Gmail? This way, when glitches occur in the system, at least you can still access you "sent mail" folder and send emails from your cubmail alias.

  2. cubmail  

    cubmail sucks. everyone who hasn't switched to gmail deserves this

  3. Dear Bwog,  

    The only thing more outdated than AOL email addresses is your Favorite Comments section. Please step it up. K thanks BWye!

  4. idiots  

    the server went down for some email addresses. even if you have your email forwarded to gmail, the cubmail server cannot be reached.

  5. lam  

    Bwahaha, I definitely sent an e-mail using my AOL account from 6th Grade. ~Sentimental~ reasons.

    The timing of the outage is quite tragic.

  6. I'm sure  

    the problem has nothing to do with gmail. only one of the cyrus email servers is down.

  7. ASK BWOG!  

    how does gmail suck out the emails from other email accounts??? How does it have access?? Is it simply all powerful in the tube series???

  8. gmail help  

    1) how do i switch to gmail

    2) when i do, can I use cubmail and still have things automatically forwarded (like if I send an email on cubmail, will it show in a sent mail folder on gmail?)

  9. Charlie  



  10. pine:

    is cool. too cool for me.

    gmail works here, but not so much anywhere you don't have superb net access.

  11. glory to the Spec  

    you know, the Spec's editorial board suggested changing students' emails over to Gmail last week...
    ehem Administration????

    • willneverhappen

      1) the recent upgrade to current email is too recent
      2) Control. By keeping it local, you have one-stop shopping with managing student accounts. Also don't have to worry about giant rats eating the cable between California and New York
      3) Entrenchment. All systems are intertwined. Prepping an outsourcing to gmail will take forever.

      Easier to do what Dartmouth did, which is set up an independent webmail thing that hooks into columbia mail. [] Of course, that doesn't solve the reliability/outage situation right now...

  12. serendipity

    Funny. Just last week I switched to gmail because I was starting to reach the quota.

  13. But...

    I have to say that, in defense of Cubmail, it has a pretty clean interface. At least I think it does. The system-wide email crashes are the problem.

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