As we reported yesterday, HamDel decided to stop accepting Flex Points. The secession came as a surprise to CCSC and to the positively Lincolnian Michael Novielli (of Student Auxiliary and Business Services), who stopped by HamDel today to speak with the owner, Nick.
According to Nick, the long lines of students eager for sandwiches and eager to pay with Flex were alienating his “regular customers.” (Though Bwog would have guessed that most “regular customers” are probably students.) Anyway, the long lines and longer wait time defied some basic tenets of economics and somehow equated in a loss of customers/profit, finally driving Nick to oust Flex from HamDel.
Novielli’s full email after the jump.
As you may already know, the BWOG’s report that Hamilton Deli was not
accepting Flex was certainly a surprise to Scott and me. I stopped by
last night and saw the signs, but the owner (Nick) wasn’t in at the
time. Scott called and spoke with Peter, and he also left a voice mail
David Roberts and I stopped by Hamilton Deli today, and we spoke with
Nick. He wanted everyone to know that he was supportive of the Flex
program, but it simply brought him too much business. He found that the
lines were getting too long, and the store was getting too crowded; as a
result, he noticed that he was losing many of his regular customers due
to the increased wait time.
Nick said that he would be open to exploring other options in the
future, but, for the time being, he made a business decision to no
longer accept Off-Campus Flex.
We apologize for the disappointment this may cause, and we will work to
bring additional vendors on board over the summer.
All the best,